Returns & Refunds
How to return a product
It’s really easy to return an unwanted item to us. Simply email us with the item and proof of purchase.
Please note, we do reserve the right to inspect returned goods prior to an exchange or refund being completed.
All our products are covered by our minimum 1 year guarantee. This means that if there’s any problems in the first 12 months (or within any extended guarantee period) due to no fault of your own, we’ll fix it, exchange it or failing that, offer a refund. Your original receipt acts as your guarantee so please make sure you keep it safe. We don’t cover faults caused by accident, neglect, misuse or normal wear and tear.
If your product has a problem: